Charmaine Champ - How to Get The Pee and Poo in the Loo Membership

This week on The Membership Podcast, Claire chats with Charmaine Champ about building a membership that helps families tackle one of the most common, yet least talked about, childhood challenges.

Charmaine is the founder of ClearSteps Consultancy and supports neurodivergent and neurotypical children with toileting, continence, sleep and emotional wellbeing. Her membership, How to Get the Pee and Poo in the Loo, provides practical support, resources and community for families navigating toileting difficulties. 

In this episode, we discuss:

•  Why toileting difficulties are far more common than most people realise 
•  How Charmaine moved from community nursing into her own specialist consultancy 
•  The connection between toileting, sleep, emotions and behaviour 
•  Why families often struggle for years before finding the right support 
•  Creating a membership to help more families without relying solely on one-to-one work 
•  Launching a membership before everything was finished 
•  Building resources as members joined and questions emerged 
•  The importance of community and peer support 
•  Using memberships to provide affordable, ongoing help 
•  How live support sessions complement self-paced resources 
•  Creating a safe space for families dealing with sensitive challenges 
•  The realities of launching and growing a specialist membership 

What Is "How to Get the Pee and Poo in the Loo"?

The membership is designed to support families whose children are experiencing difficulties with:

•  Daytime wetting 
•  Bedwetting 
•  Soiling 
•  Toilet refusal 
•  Delayed toilet training 
•  Constipation 
•  Emotional barriers around toileting 
•  Neurodivergent toileting challenges 

Members receive:

•  Access to a structured resource library 
•  Step-by-step guidance 
•  Downloadable resources 
•  Video training 
•  Live support sessions 
•  A private community of families experiencing similar challenges 
•  Direct access to expert guidance and support 

Everything is designed to help families understand what is happening, why it is happening, and what practical steps they can take next. 

Key Takeaways

•  You do not need to create everything before launching a membership. 
•  Community can be just as valuable as content. 
•  Memberships allow specialists to help more people in less time. 
•  Small memberships can still make a significant difference to both income and impact. 
•  Some of the most successful memberships solve highly specific problems. 
•  Families often benefit enormously from knowing they are not alone. 
•  Launching before everything is perfect can lead to a better membership because members help shape it. 

About Charmaine

Charmaine Champ is a continence, sleep and emotions consultant and the founder of ClearSteps Consultancy.

Drawing on her background as a community nurse specialist supporting children with learning disabilities and complex needs, she now helps families, schools and professionals understand and address toileting, continence, sleep and behavioural challenges in a practical, compassionate way. 

Member Success Stories

One family joined after years of hospital appointments, specialist referrals and ongoing toileting difficulties. Within just a couple of weeks of working through the membership resources and support, they began seeing significant progress and a much calmer home environment.

For many families, the biggest transformation is simply realising they are not alone and finally having a clear plan to follow. 

What You'll Learn

By listening to this episode you'll discover:

•  How Charmaine turned specialist expertise into a scalable membership 
•  Why founding-member launches can work so well 
•  How to build resources alongside your members 
•  The role of community in supporting behaviour change 
•  Ways to structure a membership around education, support and accountability 
•  How memberships can reduce pressure on one-to-one services while increasing impact 

Links Mentioned

• ClearSteps Consultancy
• Facebook - ClearSteps Consultancy

Connect with Claire

For more membership and recurring income strategies, visit:

• Recurring Income Academy
• Claire Mitchell Coach

If you enjoyed this episode, please subscribe, leave a review, and share it with a business owner who thinks their expertise is too niche for a membership. This episode proves that some of the most successful memberships solve very specific problems for very specific people.

Transcript

Speaker 1 0:10

Welcome Charmaine, would you like to tell us what your business does?

Speaker 0:16

Yes, of course. So I'm a continent sleep and understanding emotions consultant here at Clear Steps Consultancy, and I support neurodivergent and neurotypical children. So children with and without a diagnosis, their family, schools, and professionals, so anything to do with wee poo, toileting in the day and night, sleep and behaviour. And I do that all for a gut shelf lens.

Speaker 1 0:43

Fantastic.

Speaker 0:44

So whereabouts are you based? So I'm based in a village in Essex. And is all of your work online? Yes. Well, not all of it. A lot of my work is online, but I do also do face-to-face in-person events as well.

Speaker 1 1:02

How do you get started with Wee and Poo in the Loo? Because it's just it's a fantastic membership and I love it. So you'll tell us more about that in a moment, but how did you get into it?

Speaker 1:11

So my background is a community nurse specialist for children with learn disability and complex needs. So I've always sort of supported children and young people right through to adults, helping them sort of understand what's sort of happening in the body and helping with those whe's and poos. But I wanted to be able to focus a little bit more on and helping children more with their needs, so that it wouldn't be that once they got to sort of like 20 or 30 or 40, that that's when things were being looked at. I wanted to be able to help children from an early age to sort of try and prevent those sort of difficulties ongoing. So that's why I sort of set up Clear Steps Consultancy. Yeah. Um and why I sort of focus more on wee's and poos because we's poos, toileting, sleep, behaviour, they're all connected.

Speaker 1 2:14

I don't know how how big this problem is. Yeah.

Speaker 2:18

Yeah, they so the research says that it's sort of one in nine children actually experience a wee and poo difficulty. And sometimes it can be as high as one in three that actually has a poo difficulty in itself.

Speaker 1 2:33

And so I'm guessing that um there's also some pressure on parents when the children get to a certain age that are going to go to school, and all of the kind of emotions that that will bring along to it with the deadline of having to get them ready for school. So I'm guessing you help with that as well.

Speaker 2:49

Yeah, yeah. So I I support from like 18 months through to 25 years. So yeah, so it's all about sort of when children are first starting potty and toilet training. But a lot of my work is around children that it just hasn't worked, and I'm there to sort of help at whatever age that may be. So yeah, there is a lot of pressure, and unfortunately, there's a lot of misconceptions as well that are sort of banded around that child, you know, children have to be potty trained or toilet trained by the age of three, and then if they're not doing it by the time they get to school, then you know, that's that's not what's meant to be happening. But actually, children develop in different ways. So although that's what we're looking for, and if it isn't happening, then that's where I come in and can help because maybe there's something that we can we can do to sort of help progress that a little bit further.

Speaker 1 3:43

Okay. So what's the name of your membership?

Speaker 3:46

Yeah, so it's called How to Get the Pee and Poo in the Loo.

Speaker 1 3:50

It does what it says on the tin.

Speaker 3:52

Exactly.

Speaker 1 3:53

Love it. And so how would you describe your membership? So what does it do? And is it did it come because you were too full in your one-to-one work and you needed to be able to help more people? How did it come about?

Speaker 4:06

It's a mixture, really. So yeah, I was I was finding that I just was running out of time. I didn't have enough time in the day to be able to help families, and I wanted, you know, there was more and more families coming through. So that was sort of one of the reasons why I set up the membership. But also I wanted to be able to sort of have that consistency with the approaches that I was doing, and I just found that the membership can really help with that as well.

Speaker 1 4:31

Excellent. So, how would you describe that membership then? What if you're going to tell me what it is in one sentence, what would you just how would you describe it?

Speaker 4:41

So I often describe it as a support group, but I don't think that actually encompasses exactly what it is. So I suppose it's sort of I share it as like sort of three key areas, really. So you've got the support group where you have other families in there that are experiencing very, very similar toileting difficulties, they're all at different ages, all at different stages. And there's also a library of resources where families can access different information and we can sort of guide through that. And there's also the live support sessions as well. So that's where I'm there sort of sharing step by step what to do, how to do it, and families can access me to be able to sort of get that information and help them progress.

Speaker 1 5:31

So when did you launch membership? How long has it been going?

Speaker 5:36

So I launched it about two years ago, as I would call a soft launch. So it was, yeah, I just sort of I started launching it. I didn't have everything all in place, had the ideas in place, but I didn't have everything there and started to develop as I was sort of going along. And so sort of had a reduced membership price as I was sort of building the membership so that I could build, I suppose you call them the testimonials, sort of the feedback, until it was sort of ready for the official launch, which was what I've been able to do this year.

Speaker 1 6:13

So was that a year from doing the soft launch to the what you call the official launch? Yeah, I would. And has anything changed from that first version of the membership that you created to how it looks now?

Speaker 6:27

Yeah, so in the beginning, I was sort of more focused on one particular area, so it's more sort of around the poo focus. But I understand with my work that it's more than just one area. I needed to look at, you know, obviously looking at the whole child, and I couldn't just do that with one particular area, so that's why I I've developed it further, broken it down, make it made it a lot more easy for families to sort of follow, and sort of got more sort of where do you start, how do you start, those type of things. So when families start, they can go straight to that and they know exactly what to do and where to find that information. So and that's been from feedback, so that's why I'm at least I did the thought launch.

Speaker 2 7:16

So did you try anything that didn't work when you launched it?

Speaker 7:23

I think maybe getting used to the software and how my software was working with the membership. Initially, I thought I'd uploaded all the information so that it could be easy for people to download. And then I realized that I'd downloaded it and I should have done I'm still not quite sure what I actually did, but I've managed to change it. But basically I'd put it in a different bracket and it should have been a downloadable rather than a PDF version. I was thinking that PDF was easier for them to download, but it needed to be in a downloadable version. And it was only when I had sort of a couple of families come to me and I was like, Oh my goodness, I'm so sorry. Like, yes, I'll get that sorted straight away. So and I hadn't realised.

Speaker 1 8:11

So I think so many people are worried about getting things wrong, and you've just proved that you know you just deal with it. But you know, it's so easy to have a pilot membership where you need to change things or something doesn't work, and then people tell you and you just fix it. So that's never going to be a good reason to not launch your membership, you know. So I love that. So what's the point at which families come to you? You know, what's the kind of trigger for them? What's what makes them come to you and why how do they find you?

Speaker 8:43

Yeah, so families seem to find me in all different ways. It's usually on social media, often word and mouth as well. But it tends to be when families have been have tried everything. So they've been backwards and forwards to the GP, they've been to the pediatrician, they've had the continence team involved, they may have had the specialist consonants, uh, specialist consultants as well, so they may have been to gastrology and etc. And it's only at that point that all the other services will then discharge the children and say there's nothing else that can be done, it's not it's not medical, and therefore there's nothing we can do. But the child is still experiencing soiling, wetting. There, you know, I was speaking to a family just recently where the family was saying that the child then couldn't go to school because they were having such frequent accidents, they were then being homeschooled, the family were then sorting out about their work and they had to reduce their hours. Do you know what I mean? It just becomes such a a huge thing, and that they just think there must be something else that we can do. And that's when family seemed to find me then, whereas I can actually help at the beginning. Which is what I'm trying to sort of that's what I'm trying to do with my emotion or like sharing the support, because you know, we don't need to wait until a child is 13, 14, 15, 17 before getting support. We can help, you know, when they first start noticing it at three, two, you know, whatever age that may be. So, but yeah, it does seem that families are their children are a lot older before they they find me. Gosh. But I'm trying, trying to change that.

Speaker 1 10:34

Yeah, well, your marketing is excellent. I see you all over the place. And I know that you're very well known in your kind of area of expertise. We just need to get the word out so that more people do. I'm trying, yeah. Yeah. So can you tell me more about the actual mechanics of your membership? What's included? How do you run it? What software do you use?

Speaker 10:56

Yeah, so I launched it via New Zenla. So that's where I sort of hold hold that. I so families have access to like a I call it a library of resources. I think on there it's actually called a curriculum, which yeah, so I call it library of resources. So that's where you've got sort of where to start, you've got like your core components, and then I've got like the toilet in the next steps. So that's when families have tried sort of like the foundations, and if they're still having difficulties, then we've got the next steps, and then I sort of break down what to do within those next steps, and then we've got like the flowchart, so they can then just sort of work through that as well. So there's some families that find that they don't really want to come to like a live session, they'd rather just work through. So within there, you've got downloadable resources, you've got the videos, you've got activities for the children, you've got information to help children understand, you know, for each section. So it's sort of bringing the children with you at each stage as well. So so we've got like the library resources, then you've got the actual support group, which I run via Facebook. So it's a private membership group, so they have access to that. And there's also the live support sessions, so they can have access to that as well.

Speaker 1 12:27

So they're on Zoom.

Speaker 12:29

They're on Zoom, yes.

Speaker 1 12:31

So yeah, and so I guess the the Face book group means that people realise they're not alone. I imagine it's quite an isolating experience when you're going through this.

Speaker 12:40

Yeah, and that's what families say every time. Every time, you know, usually when they first come to a live session, there's there can be tears, sometimes tears with happiness. But often there's tears with, oh my goodness, you know, I'm not alone. I thought I was the only one. I've had families say, you know, I'm the only one in my child's school that is going through this. When often that isn't true. That there's often there is other families, it's just that no one talks about it. But having the membership and being in in there with families with children of all different ages means that they don't feel alone anymore, and they actually they can relate to other families, and it's sort of they share the group is great because they're actually sharing information, and you know, it's sort of I've tried this. Has anybody else in this? And I must admit that's been one thing that's really sort of stood out, and I must admit, it really I suppose it just it warms my heart because I just think that's what it's all about. Families actually coming together in a moment where it's really difficult, and just sharing that they can get through this, that they're not alone, and you know, oh I did this, or you know, I tried this, this really worked, and someone goes, Oh yeah, I've done that now, and I added this, or it's yeah, it's lovely.

Speaker 1 14:07

Yeah. And how long do people tend to stay in your membership? Do they get sorted quite quickly, or is it different for every person?

Speaker 14:14

It's different for every person, yeah, but it's it really does vary. I've had some families where they've been there for a month and they've been able to get through, and they're like, Oh my goodness, I cannot believe the change, and it's you know, we're all like, Yes, fantastic, that's great. Other families where it's been sort of two months, three months. I've got other families where they're it's really complex cases, and I'm supporting them through accessing other specialist services as well. So we're sort of I've got that sort of it's almost like an add-on where they can have that one to one. Yeah. Yeah. So they can sort of, you know, they know what to say when they go to their appointments, what to do. So they've been there sort of a little bit longer. But it is it's ev it's individual.

Speaker 1 15:04

So that's brilliant for your families and how that works, but for you, what difference does your membership make to you in terms of the recurring income? The you know, does it free up time for you? Does it let you help more people? What are the you know, what are the best bits about membership for you?

Speaker 15:22

Yeah, I think it's several things. I think the fact that everything's all in one place is great. So it just means when families are if they've contact me, I sort of I go to my own group to give the information. I'm like, yes, that's what I could send them, so I can sort of yeah, so I've got that information as well. But it really helps, but I I've just got that regular income that's coming in. It's sort of as I know that you've said many, many times, it never starts from zero. So that's it's it's fantastic. So that's a really good thing. It definitely frees up time. I think when I was developing the group, so it's sort of that sort of soft launch, I was sort of adding in things, whereas now I feel like it's there, everything is in there, and then when I have the live sessions, if families sort of say, I really need this, or I can't find that, or and I'm like, I know what they need. And then I put something together, like a sort of quick reference sort of fact sheet sort of thing of like where to start, and just sort of they know what to do, so that I might add in some information or some fun, fun activities for the children to be sort of doing. But it it's yeah, definitely a save time in that sense as well.

Speaker 1 16:42

And I'm sure you said when we talked about this a year ago, that you had a waiting list and people were having to wait a long time to work with you in person. Is that still the case?

Speaker 16:51

There's more and more going across to the membership, which is which is great. There are some families that still would like the the one-to-one. Yeah. Um, and I am doing that, but it's I'm not doing it as frequently. It's because I can actually help them through the group, they can get that support and it's ongoing as well. So if they want to send a message in, I can read that whenever I see the message, rather than them waiting however long for an appointment with like another different medical professional. So excellent.

Speaker 1 17:30

So how many members do you tend to have at any one time?

Speaker 17:35

So it tends to be sort of got about 15 at the moment. So we're still sort of growing. But I'm still doing sort of different launches, sort of, so when we're in the summer sort of side of things, I did launch like the summer camp and I included that within there. So we did another launch, so that sort of boosts that, so it sort of promoted that a little bit more. But I've got some other things like in the pipeline to sort of help at different stages. So it's sort of following your launch approach. I mean, we we are the official wording, I'm sorry. Or the 30-day launch kit.

Speaker 1 18:14

Yeah.

Speaker 18:15

Thank you. Yeah, so I'm doing that, but doing it for sort of different times uh depending on what it is that I'm gonna be promoting within the group.

Speaker 2 18:25

So is there any marketing that you've tried that hasn't worked as well as you talked?

Speaker 18:36

No, I suppose the only thing I suppose is I suppose it's you always think that you're gonna be sort of like inundated. When I first did it, I just thought, oh, I'm gonna do the launch, I'm gonna be inundated and what have you. It never quite goes like that. But I think it's more around families sort of trusting you more and just seeing that you're actually doing the work, not just talking about the work. And that's what I've sort of tried to spend my time doing in between the launches so they can sort of see the the feedback, they can see what it is I'm actually doing and how I'm helping the families. So then when I do the next launch, they they sort of got a bit more trust in what what I'm actually saying and doing, and they can see it for themselves. Excellent.

Speaker 1 19:27

So, Charmaine, what's been your proudest moment so far in your membership?

Speaker 19:33

Ooh, there's been lots to be honest. Okay. Um I think sort of starting from most recent and then working back, I had a family whose child was only pooing in a nappy. They the family had been in and out of AE, they'd had lots of different medical interventions, and the accidents were just continuing. They just, even though it was in a nappy, it was then going everywhere, and yeah, it's been really difficult. But the child wouldn't sit on the toilet, and part of what I do is to identify sort of why that's sort of happening. And they were non-speaking, a diagnosis of autism as well, and they were just really finding it difficult just to sit long enough. So we were talking about regulatory activities and how we can sort of help them to sit still long enough and you know, that type of thing. And the family were able to go away and actually do all of that through following our step-by-step. And they messaged me, that was sort of like at the beginning of the week. They messaged me at the end of the week and just said they cannot believe the difference. Their child, their behaviour had been really, really up and down, they couldn't even get to change their child, that was the trouble. And now they were they just seemed a lot more calmer, so they could actually even try to do the sitting on the toilet, whereas they couldn't even start with that. And I've when I looked at how long I was thinking, oh, they've been in the membership quite a long time. They'd actually only been in two weeks, and this was like their second week, and they'd already done like they'd looked at all the they'd set out some time each evening to do like the videos, because I tried to make them sort of quite short, not too long for families, and they were sort of really progressing through it all, and they were just like, you know, and just keep sending messages saying, Oh, thank you so much for helping and thank you for being on the end of the phone, you know, not the end of the phone, but you know what I mean. Like the the live sessions. So yeah, that was our sort of recent family, but other families I've just found that everybody that's come through has been able to progress with their toileting, and that's just been been great. And it doesn't matter what age or you know, ability, or we've just been Able to help in different ways, and it's and I think that's what's great about the membership because it is you know, if it's if it's sort of more that children just don't feel able to sit or they're scared about going near the toilet, you know, we've got a whole section around that. If it's you know that they're struggling to eat regularly or drink regularly, then we've got a whole section around that. You know, we're just it's there, everything's there. So it's as much or as little, but not in an overwhelming way, if that makes sense. Yeah. Because that's really difficult to get that balance sometimes, isn't it? But Yeah. So lots of lots of success stories. It's been great. So what do your what do your members love most about being in there? Members love sort of not being feeling like they're alone anymore, feeling like they know exactly what to do. And often I hear from like the live support sessions that they actually feel like they've been heard and that we actually understand their child. Whereas I actually had a message yesterday actually from a family that said thank you so much for helping my child in a different way and just seeing them for who they are, and I just think that's what it's all about. It's it's not looking at just one approach, we're we're looking at lots of different things to help them. But families just yeah, families really enjoying it.

Speaker 1 23:38

I want to ask you about the bigger picture. So, what are your dreams or plans for your lovely membership?

Speaker 23:45

My dreams, ultimate dream is that everybody would be able to have access to our library of resources and our support approaches that we've got. I'm wanting, you know, like if a school was having, you know, if school had families that were struggling that they would know where to refer to and they would have access to that. Ultimately, I'd like for families to be able to access it with not having to pay would be nice. There are families out there that have said, This is exactly what I need, but I'm just not at that point at the moment. And if a child has a diagnosis, they've often got access to maybe a DLA or PIP, you know, funding in that way. So families find it easier to access that sort of ongoing support for as long as their child needs. There's some families who are waiting for a diagnosis can access the DLA and PIP, but those who aren't waiting, sometimes it's a cost thing that you know they need the help, but they can't always afford to do that. So I would like to be able to have some options to be able to do that. That's how I'd like to to do that.

Speaker 1 25:09

So you're thinking maybe referrals where it's funded maybe from the NHS or something like that? Yes. Wouldn't that be good? Yes. What advice would you give to somebody who's sitting on a membership and hasn't launched yet for whatever reason? Go for it.

Speaker 25:27

There's no reason to be holding back. And I think, like you said earlier, I think you don't always you don't always have to have everything. As you always say, you don't have to have your eggs all lined up in a row. You don't have to have it all set up. You as long as you've got an overview, you know what it is that you're going to be covering. And then, you know, each so each sort of month I you I launched a niff different aspect. So then I did the recording as and when I was I was sort of going. And then if there was like smaller parts, I would then do the recording separate to those. But you know, just you've got the overall foundations there, but just go for it. Don't need to don't need to wait.

Speaker 1 26:12

So what did you actually have in place the day that you got your first members? Because it didn't look like it does now.

Speaker 26:18

No. So I had obviously my membership page. That takes a little while to do. I had the introduction, I knew the categories, so I knew what the categories were, and I'd put together what I was going to do for my first recording, so my first category. So then I set a date to then record that within the group, so I did that, but I didn't have what I was going to include within the next, I just knew what the category title was going to be, but I didn't know what I was going to actually be covering in that. And then as that month went on, I was then sort of thinking, I really need to include that because this question has been asked. And so it's just it helped me sort of make sure I put everything in there. But I say everything in there, but I still didn't really need to have everything in there because it was just like an introduction to that area. Then I had some sort of step-by-step guides and things that families could work through.

Speaker 1 27:20

So you really did launch with really just a candle and the bare bones, didn't you?

Speaker 27:24

Yeah, I did.

Speaker 1 27:25

I love that. And a group. Did you have a group then as well at the start?

Speaker 27:29

I set the I set that up at the same time.

Speaker 1 27:32

Yeah, excellent. And did any of your brand new members turn around and say, Charmaine, how very dare you launch without everything in there?

Speaker 27:40

No, because they've it just seemed like I had everything because I knew I knew where I was going with it. I knew I knew the stages and I knew the categories, I knew how it all fitted together. That's the part I'd already worked out. So, you know, you need to start here, then work through. So I had that all, you know, I was really clear about that in my head. I knew, and if anybody had asked me, I I could tell, you know, I could read it all off because I knew exactly what I was doing in that sense. I just hadn't done the recordings. So And I guess they could get help in the group from day one, couldn't they? Yeah. Yeah. Yeah. Yeah, because they could put any Q ⁇ A's down or you know, any questions that they had, they could just just ask me. And then we had the scheduled live support sessions where they could do like a bit like what we're doing now, sort of face-to-face type sort of thing. So has anything surprised you about running a membership that you didn't expect? I suppose the sort of the community side of things, I don't know why that surprised me, but just how important that is in there to be able to help each other and you know, so when questions were coming through, initially I'd be like, I see a question, I'm like, quick, gotta answer it. So I'd answer it straight away because I didn't want to leave anybody waiting. Whereas now I don't leave anyone waiting, that sounds awful. But what I do is I don't respond straight away because actually the other members respond and then they share their experiences, and then I just wait until everybody's had an opportunity, and then obviously I re I reply. So I don't I you know I don't purposely keep people waiting, but it gives people an opportunity to hear from another family as well. So sometimes the members work will have got used to they know they recognise people's names, so they'll ask them specifically, but other times it's just like has anyone found I don't know, whatever it is, or how do you do how do you cope with whatever it is? And then yeah. So I try to sort of enable it's almost like sort of supporting that group process, that sort of community, I suppose it is.

Speaker 2 30:02

And is there anything that you do differently if you started over? I think I'd probably do your 30-day launch from the beginning.

Speaker 30:14

I didn't do that from the beginning. So yeah, I think I'd do that. I didn't I suppose I didn't really understand how you sort of build up for the launch. I I didn't really understand all of that before. But I think I found that really helpful.

Speaker 1 30:32

But you did a what we call a soft launch or a founding members launch where you gave the discounted rate and the deadline. Yeah. So that still fits really well. That's what I recommend anyway. So you did the right thing. Even if you didn't think you did it.

Speaker 30:48

Yeah, yeah, yeah. I suppose it's just sort of the building, whereas the 30-day one, you sort of you really build that. And I and I I found you know, you're engaging more families along that process, and and that's what I found really useful. But yeah, I think it it managed to people came through the group, and it's sort of you know, they've all been really happy with what they've received, and it's all worked really well, they've been able to progress, so yeah, that's been good. It's yeah.

Speaker 1 31:23

Like a bit of an off off the cuff question, but because yours might be classed as a a bit of a taboo subject, because you've mentioned that earlier, when you're putting your social media posts out there, do you find that people don't comment on them because nobody wants to be seen to be struggling with it?

Speaker 31:41

Yeah, I do get that. Yeah, and I think that's why sometimes people will just sort of be watching in the background. So I'll have a lot of families who sort of say, I've been seeing your posts for the last X weeks, months. Some families will say, I've been following you for the last few years, and now I feel ready at whatever stage that is. Yeah. That it's just sort of, yeah, I see what you mean now, and yeah, that's happened, and this has happened, and we're still in the same situation, and yet we're ready now. So it's yeah, they don't don't all necessarily want to comment. So, Shamin, how can people find you? How can they connect with you? Yeah, so they can either contact or contact us direct via our website. So it's www.cleastepsconsultancy.co.uk, or they can find us on Instagram, Facebook, or LinkedIn under Continence Consultant and Trainer under there as well. So yeah. If there's any messages, so sometimes people sort of listen to things, don't they? And they just think just rather send a message. I'm not sure if that's right for me or not, then at the top of our website we've just got contact us, and that's an email that comes direct to me. So I'm more than happy if people just wanted to message. So right, we'd do that.

Speaker 1 33:12

Thank you so much for taking the time to talk to me. It's been really interesting because yours are such an unusual membership, but it's such a needed membership. You know, it's I feel like it's one of the best kept secrets out there. And hopefully now more people will understand what you do and how it can help and can tell their friends and family that you exist. And you it's been lovely to talk to you and to to find out more about your membership. So thank you very much. Thank you so much. Thank you.